FAQ

How long does delivery take? Orders are delivered within 3–6 business days after dispatch.

How do I track my order? You'll receive a tracking number via email or WhatsApp once your order ships.

Do you deliver nationwide? Yes, we deliver across all regions in South Africa.

Can I return my order if I change my mind? Yes, returns are accepted within 7 days, provided the item is unused and in its original packaging.

What if my product arrives damaged? Contact us within 48 hours with photos or videos and we'll resolve it as quickly as possible.

How do I place an order? Simply browse our store, add your item to cart, and checkout. It's quick and straightforward.

What payment methods do you accept? We accept all major payment methods at checkout.

How can I contact support? Reach us at contact@lunovateam.co.za or via WhatsApp and we'll get back to you promptly.