Delivery Policy

Shipping & Delivery Information

At Lunova Lounge, we aim to provide a fast, reliable, and transparent delivery experience.

Order Processing

• Orders are processed within 1–2 business days (Monday–Friday)
• Orders placed on weekends or public holidays are processed the next business day
• You will receive an order confirmation immediately after purchase

Delivery Timeframes

• Standard delivery: 3–6 business days after dispatch
• Delivery timelines may vary depending on your location and courier availability

Shipping Confirmation & Tracking

• Once your order has been dispatched, you will receive:
  • A tracking number via email or WhatsApp
  • Updates from the courier until delivery is complete

Delivery Coverage

• We deliver nationwide across South Africa
• Remote or outlying areas may experience slightly longer delivery times

Failed Deliveries

• Please ensure your shipping details are correct
• If delivery fails due to incorrect information, additional shipping fees may apply

Delays
While we aim to meet all delivery estimates, delays may occur due to:

• High order volumes
• Courier disruptions
• Weather or unforeseen logistical issues

We will always communicate proactively if delays occur.